- PRELIMINARY PROVISIONS
1.1These General Terms and Conditions (hereinafter the “Terms and Conditions”) govern the legal relations between Inviton, s.r.o., Nové Záhrady I. 11, 82105, Bratislava, Slovakia, Company ID:47420537, Tax ID:2023905290 and third parties regarding the sale of Tickets for Events, as defined below, through the sales network of the Provider.
1.2The Customer declares that before purchasing the Ticket he/she was acquainted with the content of the Terms and Conditions and agrees with them and accepts them without reservation.
- DEFINITION OF TERMS
For the purposes hereof, the used Capitalized terms have the following meaning:
2.1Provider – Operator and the owner of the gopassarena.sk portal, governed by Inviton, s.r.o., Nové Záhrady I. 11, 82105, Bratislava, Slovakia, Company ID:47420537, Tax ID:2023905290
2.2Event – A social, cultural, sporting or other event involving the use of leisure time, which takes place at the time and in the place designated by the Organizer.
2.3Entrepreneur - One who independently carries out on its own account and responsibility, self-employment as a trade or by similar means with the intention to do so consistently and for profit. An Entrepreneur is also considered every person who enters into contracts related to his own business, manufacturing or similar activities or during the practice of their profession, or a person acting for or on behalf of the Entrepreneur. For the purposes of these Term and Conditions, an Entrepreneur means a person who acts in accordance with the preceding sentence as part of his business activity.
2.4Organizer – A person or legal entity different from the Provider organizing the Event. Information about the relevant Event Organizer is listed in the order form and on the Ticket. To avoid any doubt the Provider declares that he is not the Organizer of Events for which the Tickets are sold.
2.5Sales network - The website of the Provider and the website of the Organizer.
2.6Consumer - A person who, outside his business or outside the practice of his profession, purchases a Ticket or otherwise negotiates with the Provider or the Organizer.
2.7Ticket - A valuable issued in the Sales network, which entitles its holder to enter a specific Event. By submitting the Ticket and subsequent participation in the Event the holder provides his agreement with the Operating and Visitor's Rules of the venue holding the Event and undertakes to respect the instructions of the relevant Event Organizer.
2.8Customer – A Consumer or an Entrepreneur who is interested in buying a Ticket to the Event through the Sales network.
- MUTUAL RIGHTS AND OBLIGATIONS
3.1If not stated otherwise, the Provider provides the sale and distribution of Tickets for individual Events in the name and on behalf of the Organizer, based on the contract of mandate between the Provider and the Organizer. Therefore, by purchasing the Ticket a legal relationship is created directly between the Customer and the Organizer. In some cases, the Provider provides the sale and distribution of Tickets for particular Events in its own name and on behalf of the Organizer, based on the commission agent`s contract. The Provider undertakes to inform the Customer about the manner of sale and distribution of the Tickets to the particular Event upon the Customer`s request.
3.2The Provider is not the Organizer of individual Events for which the Tickets are sold. The Events are organized by the Organizer who is held responsible for the organisation and the programme of the Event, including its content, quality and range of services offered at the Event and the dates of the Event. The Organizer reserves the right to change the programme, dates and venue of the Event and the Customer acknowledges this fact by buying the Ticket.
3.3To avoid any doubt, the Provider states and emphasizes that he is not in any way responsible for the Event taking or not taking place, for the change in programme, dates or venue of the Event. The Provider is not responsible for the course of the Event, the events which occurred at the Event and is not responsible for any damage or any other harm to the Customers or third parties, which occurred during the Event or in connection with it. Any possible claims, including claims related to the change or cancellation of the Event, must be made by the Customer directly to the relevant Organizer, in accordance with the following complaint terms and conditions.
3.4The Customer is during his attendance at the Event always obliged to respect the rules set by the Event Organizer, follow the Operating and Visitor's Rules of the Event venue and respect the instructions of the relevant Event Organizer.
- PURCHASING THE TICKET
4.1The Provider is in no way responsible for the authenticity and validity of tickets purchased outside of the Sales network.
4.2The Organizer may, at his discretion, issue one or more types of Tickets for individual Events, which may vary for example in price range or services associated with it. Information about the types of Tickets is available on the website of the Provider.
4.3The number of Tickets for an Event can be limited. Tickets can be purchased only if they are still on offer from the Provider and were not sold out.
4.4Tickets can be purchased online on the website of the Provider, or on the website of the event organizer if they integrated sale into their website. All other types of sale such as retail sale are handled and governed solely by the Organizer. Before the order is submitted, the Customer chooses the desired payment method. By choosing the wire transfer method, customer aknowledges the tickets will be sent only after the payment is processed by the system of the governing bank of the Provider. Based on payment method chosen, customer might be charged addional fee, which is clearly stated on the checkout page before the order is submitted for further processing
4.5The tickets are sent in form of and PDF e-ticket via email. If Organizer decides to sell tickets in other form as well (e.g. printed ticket, plastic card), Customer has the ability to choose between the ticket forms. Other ticket forms might be charged by additional fee, which is clearly stated in the checkout page
4.6The Ticket purchase price is final and includes any possible related charges stated in section 4.4 and 4.5. This also includes VAT in case that the Organizer's legal entity is subject to VAT entitlement.
4.7Sending of the Tickets by post or courier can be ordered no later than 30 calendar days before the relevant Event, if not stated otherwise by the Organizer. All the shipping and other handling is provided by and is the responsibility of the Organizer. The Provider is not in any way responsible for late delivery or non-delivery of the Ticket.
4.8If the Customer claims a discount offered by the Organizer for a relevant Event when ordering, he is required to prove the validity of this claim when attending the Event. Discounts offered and the way of demonstrating the eligibility for a discount are provided on the website of the Provider as a part of the information relating to the relevant Event. If the Customer does not demonstrably prove his eligibility to apply the discount when entering the Event, he will not be allowed entry to the Event and will not be entitled to a refund of the purchase price of the Ticket.
4.9Once purchased, the Consumer cannot withdraw from the purchase contract regarding the Ticket if no written statement by the Organizer is obtained
4.10The invoicing falls within the Organizer's responsibility and any invoicing-related inquiries have to be targeted and handled by the Organizer
5.1All complaints shall be governed solely by these Terms and Conditions, and in particular by this Article. Paid purchase price of the Ticket is non-refundable, unless these Term and Conditions state otherwise.
5.2The subject of the complaint may be only Tickets purchased in the Sales network. The person authorized to file a complaint is only the Customer who bought the Ticket in the Sales network.
5.3Filing a complaint regarding the Ticket:
5.3.1The Customer is obligated, after receipt or delivery of the Ticket, to promptly check its accuracy and completeness, particularly, but not exclusively, the number of Tickets, type and price of the Ticket, the name of the Event and the time and place of the Event.
5.3.2The Customer is obliged to file a complaint regarding the content of the Ticket to the Provider within 3 working days of receipt of the Ticket namely in writing to the Provider via e-mail. Later complaints will be disregarded.
5.3.3A Customer who chose the method of the Ticket delivery by mail or courier, and whose Ticket was not delivered, informs the Provider as well the Organizer of this by writing via e-mail, who promptly applies the appropriate complaint to the postal service. Settlement of such claim, including the time for its settlement, is governed by the respective postal Providers. If the complaint procedure determines that the Ticket was not delivered for reasons other than on the part of the Customers, the Customer is entitled to a refund of the purchase price of the Ticket, including the fee for delivery.
5.3.4Risk of damage to the Ticket is transferred to the Customer at the time of its receipt. This also includes receiving the email with the ticket. After this point, the Provider is not in any way responsible for any damage, destruction, loss or theft of the Ticket and the Customer in this case is not entitled to a new (replacement) Ticket or any compensation.
5.4Filing a complaint due to a change or cancellation of the Event:
5.4.1Sale of Tickets in the name and on behalf of the Organizer:
188.8.131.52If not stated otherwise, the Provider provides the sale and distribution of Tickets for individual Events in the name and on behalf of the Organizer. The organisation and the programme of the Event, including its content, quality and range of services offered at the Event and the dates of the Event are the sole responsibility of the relevant Event organizer.
184.108.40.206The Organizer reserves the right to change the date, the venue and the programme of the Event. Any change will be promptly announced on the website of the Provider, or at the discretion of the Provider in the media. Customer complaints due to any change in the Event will be referred for a statement and resolution to the Organizer. The Customer will be notified about the stance of the Organizer within 30 days, or has the opportunity to contact directly the relevant Organizer.
220.127.116.11Potential cancellation of an Event will be promptly announced on the website of the Provider, or at the discretion of the Provider in the media. In case of cancellation of the Event the conditions and method of the purchase price refund of the Ticket are set by the Organizer. The Provider arranges the purchase price refund of the Ticket to the Customers only upon the instructions by the Organizer and in the case of the provision of the required funds by the Organizer.
18.104.22.168In the event that the Organizer does not instruct the Provider to refund the purchase price to Customers and/or the Provider fails to provide adequate funds or provides it only partially, Customers may exercise their right to a refund of the purchase price or part thereof directly with the Organizer.
22.214.171.124Customers will be informed about the way in which they may, in a particular case, claim a refund of the purchase price of the Ticket on the website of the Provider or by e-mail at email@example.com. Unless stated otherwise, the purchase price of the Ticket will is ensured by the Provider by bank transfer to the bank account that the Customer communicates to the Provider.
126.96.36.199When the refund is claimed and the purchase price is returned, the Ticket will be cancelled and deleted from the system of the Provider
188.8.131.52In the case of complaints due to a change or cancellation of the Event, the Customer is not entitled to a refund of postage or other fees for the delivery of the Ticket and fees for the payment of the purchase price of the Ticket.
- CUSTOMER’S USER ACCOUNT
6.1As part of the registration on the website of the Provider, a separate user account is set up for each Customer. To access his user account the Customer uses the access data, which he chooses himself. The Customer may change access data at any time by logging into his user account.
6.2Identification data specified in the Customer’s user account shall be deemed as data entered in any order the Customer will process after he logs into his user account.
6.3The Customer shall not provide access information to his user account to third parties and is obligated to take all reasonable measures to keep it secret. The Customer is fully responsible for any unauthorized use of his access data or his user account and for any damage caused thereby.
6.4In case of loss, theft or other misuse of the access data to the user account, the Customer shall communicate this fact immediately to the Provider. The Provider will provide the Customer with new access data within a reasonable time.
- USE OF PROVIDER’S WEBSITE
7.1The Provider has the right to change his website, its technical solutions and/or user interface. The Provider has the right to restrict or interrupt the functionality of his website or access to it, for the time necessary, due to maintenance, repair or any other reason.
7.2The Customer is obligated to comply with legal code while using the website of the Provider and is responsible for any damage which arises from the use of this website to the Provider or third parties for reasons on the part of the Customer.
7.3In the event that the Customer in any way breaches these Terms and Conditions and/or applicable legislation, the Provider has the right to cancel the user account of the Customer, even without prior notice.
- GDPR, PERSONAL DATA PROTECTION
Who is Personal Data Administrator?
Where do your personal data come from?
Can I delete my profile?
For how long we store your personal data?
Who can we provide with your personal data?
Is the provision of personal data voluntary?
What are your rights related to the purchase of tickets?
The right to access your personal data:
- You have the right to receive a copy of all your personal data we process.
The right to correct your personal data:
- You have the right to update or correct your personal data if you think they are incomplete or inaccurate.
The right to erase your personal data:
- You have the right to have your personal data erased, if they are not necessary for the purpose they have been processed for.
The right to restrict the processing of personal data:
- You have the right to call for a restriction of processing your personal data, if you want to deny the accuracy of your personal data or if you believe the processing is unlawful but you do not want to have the data erased.
- You have this right even if Gopass Arena does not need the personal data for the purpose of processing, but you require them for other processing (in limited measures), e. g. when you are making a claim at the court.
The right to transfer your personal data:
- You have the right to call for a transmission of your personal data to another administrator, if it is technically possible.
The right to make an objection against the processing of personal data:
- You have the right to make an objection against the processing of your personal data at any time. In that case we will stop processing your personal data, if we do not have the legal right to do so or if it is not against the purpose of processing.
What is the official period for handling your claims?
How does Gopass Arena guarantee the protection of my personal data?
Do we transfer personal data to countries outside the EU or to any international organizations?
Do we transfer personal data to countries outside the EU or to any international organizations?
- FINAL PROVISIONS
9.1The Civil Code provisions on Consumer Protection, as amended, do not apply to Customers who use the services of the Provider as Entrepreneurs. If the Customer in his order indicates his Reg. No., he shall be deemed to be acting in the course of his business and the Customer acknowledges that the provisions of the Civil Code regarding consumer protection do not apply to his order.
9.2Any disputes between Customers who are Consumers and the Provider can also be resolved out-of-court. In this case, the Customer may contact an alternative dispute resolution entity, which is for example the Czech Trade Inspection Authority. Before contacting the Czech Trade Inspection Authority in order to resolve the dispute alternatively we encourage Customers to first contact the Provider at e-mail address firstname.lastname@example.org for the purpose of an amicable resolution of the dispute. If the dispute is not resolved amicably or out-of-court, it will be submitted for decision to the competent court.
9.3Responsibility for the accuracy, completeness or up-to-dateness of the information about the Events posted on the website of the Provider shall be borne by the relevant Event Organizer. The Provider reserves the right to change the price of Tickets at any time, for any reason or no reason.
9.4Contractual relations hereunder shall be governed by the law applicable in the governing country of the Provider
9.5The Provider reserves the right to unilaterally modify or update these Terms and Conditions at any time with the fact that the Provider publishes the actual Terms and Conditions on his website without delay.
9.6In the event that any provision of these Terms and Conditions for whatever reasons prove to be invalid or ineffective, this fact does not cause invalidity or ineffectiveness of other parts of these Terms and Conditions.
9.7Customers may contact the Provider at the following address: Inviton, s.r.o., Nové Záhrady I. 11, 82105, Bratislava, Slovakia, Company ID:47420537, Tax ID:2023905290, e-mail: email@example.com
9.8These Terms and Conditions become effective on January 26, 2019.